📍 Pretoria, South Africa | 🏢 On-site | 🆔 Job ID: 64600
A leading opportunity within Ford Motor Company Customer Service division is currently open for a Technical Trainer based in Pretoria. This role is designed for an experienced automotive professional who is passionate about developing others, improving technical standards in dealership networks, and ensuring world-class service delivery across Ford markets.
This position plays a key role in strengthening technician capability, improving diagnostic accuracy, and ensuring consistent training delivery aligned with global Ford standards.
🚗 Job Purpose
The Technical Trainer is responsible for delivering high-quality automotive technical training to dealership technicians. The role ensures that all training programs are practical, relevant, and aligned with Ford’s global curriculum while addressing local market needs.
You will contribute directly to improving:
- First Time Right Fix (FIRFT)
- Vehicle Off Road (VOR) reduction
- Technician competence and certification readiness
- Overall dealership service performance
🧰 Key Responsibilities
🎓 Training Delivery & Development
- Deliver technical training on:
- New model introductions
- Curriculum-based programs
- Performance improvement training
- Provide in-depth instruction on Ford vehicle systems including:
- Engines and transmissions
- Electrical and electronic systems
- Brakes, steering, and suspension
- Conduct hands-on practical demonstrations and workshop exercises
- Ensure training aligns with industry safety and regulatory standards
📚 Training Material Preparation
- Review and adapt training content in collaboration with the training development team
- Support translation and localization of materials for the South African market
- Prepare full training kits including:
- PowerPoint presentations
- Student guides and worksheets
- Assessment papers and answer memos
- Ensure training rooms, vehicles, tools, and equipment are fully prepared before sessions
📊 Quality & Performance Improvement
- Identify training gaps and recommend improvements
- Develop special training interventions based on market needs
- Contribute to FIRFT improvement initiatives
- Maintain accurate training records and attendance data using STARS systems
🤝 Dealer & Market Support
- Collaborate with Field Service Engineers (FSE), Zone Managers, and Technical Assistance Centres (TAC)
- Support technician nomination and class scheduling to improve training attendance rates
- Assist dealers in technician certification pathways
- Provide guidance on learning progression and technical development
🏁 Market Activities & Events
- Support technician skill competitions and technical contests
- Assist in Reward and Recognition programs
- Contribute to School-to-Work apprentice programs and bridge programs for technicians from other OEMs
- Support ad-hoc technical training initiatives as required
🧠 Required Skills & Competencies
🔧 Technical Expertise
- Strong understanding of automotive systems and diagnostics
- Experience using automotive diagnostic tools, software, and workshop equipment
- Ability to demonstrate fault-finding and troubleshooting techniques effectively
🎤 Training & Communication
- Strong presentation and facilitation skills
- Ability to engage learners through interactive and practical training methods
- Clear communication skills in both classroom and workshop environments
🧩 Problem-Solving Ability
- Strong analytical thinking to identify training gaps
- Ability to improve learning outcomes through practical interventions
- Capacity to adapt training delivery based on learner needs
⚙️ Operational Skills
- Ability to prepare structured training materials and assessments
- Experience managing training logistics (tools, vehicles, classrooms, scheduling)
- Ability to maintain accurate administrative and training records
🎓 Minimum Requirements
Applicants must meet one of the following qualifications:
- Technical Diploma or Bachelor’s Degree in Mechanical or Automotive Engineering
OR - Trade Certificate (Automotive Industry Designated Trade) + N4
OR - Trade Certificate + N3 plus Ford Technical Training Level 1 Qualification
Experience Required:
- Extensive experience in the automotive industry
- Strong background in vehicle diagnostics, repair procedures, and technical service
- Prior experience in technical training or mentoring is highly advantageous
- Familiarity with structured automotive training systems and dealer networks
🌟 Personal Attributes
The ideal candidate is:
- Passionate about automotive technology and continuous learning
- Confident in front of groups and skilled in practical demonstrations
- Detail-oriented with strong organisational abilities
- Able to work collaboratively with technical and operational teams
- Committed to improving technician performance and service quality
🏢 Why This Role Matters
This role is critical in shaping the technical capability of dealership technicians across the market. By improving training quality and ensuring technicians are well-prepared, you directly contribute to:
- Better customer satisfaction
- Reduced vehicle downtime
- Higher repair accuracy
- Improved dealership efficiency
- Stronger brand trust in Ford vehicles
📌 Summary
The Technical Trainer role in Pretoria is ideal for an experienced automotive professional who wants to move into a leadership training position within the dealership and service environment. It combines hands-on technical expertise with structured learning delivery, making it a highly impactful role in the automotive industry.
If you are driven by technical excellence, enjoy teaching others, and want to contribute to improving automotive service standards, this opportunity is a strong career step forward.